INTRODUCTION - Personal/Joint Account
The team strictly adheres to the Act on Prevention of Transfer of Criminal Proceeds in conducting a thorough and meticulous identity verification process to ensure a safe trading ecosystem on the SGPMX Exchange Platform. All personal/joint account applications are required to submit a total of three types of documents: Personal Identification, Identification Selfie, and Proof of Current Address.
PART 1 - Personal Identification Document
You will need to upload one of the following documents (the document must show the name and date of birth of the applicant).
Identification Document | What to Provide (choose one only) |
Identification Card | Provide front (shows your image) and back of the document |
Passport | Provide the page where your image is shown in the document |
Driving License | Provide front and back of the document |
Only documents issued by the government that shows the same information (name, date of birth and address) as the registered information is accepted.
Documents must not be expired.
Only scanned or photographed documents in the electronic file formats such as .jpg, .png, or .pdf are accepted.
Example of an identification document:
PART 2 - Identification Selfie
The Identification Selfie is required to prove that the person opening the account is you. During the picture taking, applicants will need to take a picture while holding the Identification Document that was uploaded. The document should be showing the front where your image is shown. Alternatively, you may upload a scan of your personal identification document that has been notarised by a Notary Public.
Kindly check all documents and images are uploaded before moving from the webpage or closing it.
Kindly refrain from refreshing the page while the documents and images are uploading.
Example of an identification selfie:
The images below show the unaccepted cases when uploading an ID Selfie due to the inability to verify an identity. Kindly check before uploading your ID Selfie.
A) Unable to identify document. Make sure Identification Document is not blocked or cropped out of the image:
B) Unable to verify user. Make sure user’s face is not blocked or cropped out of the image:
C) The image is out of focus and the document appeared to be blurry. Ensure the focus is on the document in the image:
D) The image does not show you holding the required document. Ensure it is the Identification Document that you have uploaded:
Our team is dedicated to ensuring that the ecosystem remains as a safe haven to trade. As such, we will strengthen the verification process on our platform. We will not hesitate to report any suspicious transactions and usage to the respective judicial system and card company.
PART 3 - Proof of Current Address
You will need to upload one of the documents below (the document must be within 3 months from the issued date).
Proof of Current Address | What to Provide (choose one only) |
Utility Bill | Electricity, Gas, or Water Bill |
Bank or Credit Card Statements | As indicated |
Must show current address.
Name shown must be same as registered name.
Ensure document is submitted within 3 months from the issued date.
Ensure document shows the source of issue.
Only scanned or photographed documents in the electronic file formats such as .jpg, .png, or .pdf are accepted.
P.O. Box addresses are not accepted.
Example of Utility Bill:
Example of Bank or Credit Card Statement:
