Frequently Asked Questions (FAQ)
Questions and answers about SGPMX and our solutions.
Who is SGPMX?
When was SGPMX established?
What are the major components of SGPMX?
What makes you so different from other existing players in the market?
What is the SGPMX Independent Board of Advisors?
What makes SGPMX different from other bullion companies in Singapore, some of which have been investigated by regulatory bodies due to embezzlement?
Is your business licensed?
What happens if the banking system goes down?
What happens to my precious metals in the event of my demise?
What can you do with bullion purchased on SGPMX?
What is the difference between the SGPMX Exchange Platform and Stacker Market?
How do you guard against money laundering when it comes to customers trading on your platform?
Can I set up an account for a Trust?
What happens after I register to open an account?
How do I add a second user to my account?
Can I fund my Trading Account using a third party bank account?
Can I change my registered email address for my Trading Account?
What are your "spreads"?
How do spot prices work on your various platforms?
Can gold buyers, traders and sellers short the market if they trade with each other on your exchange? How is that still legal?
Will SGPMX buy back the products from customers that was purchased via SGPMX?
Do you deal with crypto currencies?
What is the minimum buy/sell value?
Why is my bullion not sold yet?
What is the VERIFICATION CODE when I am logging in?
What security measures do you implement on your services?
I am experiencing bad browsing experience or some things don't work. Why is this so?
I tried several times to log and now the systems seems to have stopped working entirely.
Does the SGPMX Exchange Platform have an API that I can use to trade automatically?
What are the rules for foreign buyers investing in bullion in Singapore? Is there anything that they need to be aware of when it comes to storage?
Where is my bullion stored?
What is the minimum and maximum amount of gold and silver that can be purchased and stored at your facility?
Are my precious metals that are stored at Le Freeport Singapore insured?
Can I visit the vault and examine my bullion?
If my gold is stored overseas, do you provide transportation for storage in Singapore?
Is my shipment insured?
Can I self carry my own bullion to your storage facility in Singapore?
What are the products offered on the SGPMX Retail Store?
What is GST?
When is GST applicable?
Why am I charged additional admin charges when buying from the SGPMX Retail Store?
When I buy from the SGPMX Retail Store, how do I choose to have my bullion stored with you or shipped to me?
What payment method do you accept?
I would like to pick up my purchases. How can I do this?